Customer Complaints Handling Procedures
Before you submit a complaint
Before submitting a complaint to the Authority, please review the frequently asked questions, the Authority publications, your electricity supplier publications and approved codes and to follow the Customer Complaint Handling Procedure.
What types of complaints can we help you with?
Any other issue related with electricity sector
Following that, if you are still unable to reach a solution with your supplier you can refer your complaint to the Authority. We will investigate and can normally resolve dispute between you and your electricity supplier. If necessary we can use our legal powers to help us do so.