The Authority issued three booklets in the series "How can we help you?" Using characters Munir and Munira
This booklet explains the procedure for resolving problems and complaints.
This booklet explains customers rights in relation to their electricity supply.
This booklet describes the formal legal Determinations made by the Authority to resolve disputes between customers and their electricity suppliers and illustrates the Authority’s decisions and how these can be applied to similar cases in simple, customer friendly terms.